Frequently Asked Questions

Our FAQ page hopefully will answer any questions that you might have for First Step. However if you have any additional questions simply fill in our easy to use contact form and our sales team will be happy to help.

Who supplies the vehicles?


All our vehicles are supplied through our manufacturers UK dealer network

Is delivery included?


We offer free UK mainland delivery.

Do vehicles have a warranty?


All our vehicles come with the full UK manufacturers warranty.

Is maintenance included?


Maintenance is an optional cost.

Is roadside assistance included?


Yes, all vehicles include either 12 months or 3 years breakdown recovery, depending on the manufacturer.

How long is the lease period?


Contracts can range from 12 to 60 months depending on the vehicle and contract chosen.

What is the initial deposit?


Typical deposit of 3 monthly payments is required on contract hire. Larger deposits of 6 monthly payments in advance can be given to reduce the monthly payment.

Will the contract include Road Fund Licence?


Initial 12 months or longer dependent on which contract you have taken.

Is car insurance included in the lease?


No, full comprehensive insurance is required on all contracts.

What if I exceed the agreed mileage on the contract?


Excess mileage will be charged dependent on which contract you have taken out and which funding system you have chosen.

What happens if I want to end the lease early?


We will contact the finance provider to obtain a quotation for you.